Safe Gaming

Bet Slots — of responsible gaming
Commitments & Protection Features

Gaming should be fun — and at Bet Slots, we want to make sure it stays that way. We believe every player deserves a safe environment to play in, which is why we provide tools and support to help you stay in control and get help if you ever need it.

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Our Core Principles
Gaming is for entertainment, not a solution to problems
You're always in control
We're here for you when things get tough
Under-18s are not permitted
Responsible Gaming Tools

Features always active to protect you on Bet Slots

Setting Deposit Limits

Set your own maximum deposit limit — daily, weekly, or monthly. Once a limit is in place, you won't be able to deposit beyond that amount. You're completely in control.

Setting a Loss Limit

Set in advance how much you're willing to lose in a given period before play stops automatically. This tool is highly effective for keeping financial losses in check.

Session Time Limit

Set a limit on how long you play in a single session. You'll receive a reminder when time is up, and you can be logged out automatically if needed.

Cooling-Off Period

If you need to cool off, you can pause your account for 24 hours up to 30 days. You won't be able to log in during this period.

Self-Exclusion

Feel like you need a longer break? You can close your account for anywhere from 6 months to 5 years, or permanently. The choice is entirely yours.

Reality Check

At regular intervals, you'll be reminded of how long you've been playing and how much you've spent. Stay connected to reality.

What is Responsible Gaming?

Responsible gaming means treating gaming as a form of entertainment — not a way to solve life's problems. At Bet Slots, we serve thousands of players every day, and we want every one of them to come to the platform for fun and leave with that same feeling.

Gaming becomes a problem when it gets out of control — when you keep playing to chase lost money, spend without your family knowing, or find it hard to go without gaming. If you notice these signs, it's important to act right away.

At Bet Slots, we take this seriously. Our responsible gaming tools, trained support team, and comprehensive safety measures all serve one purpose: to keep you safe and in control at all times.

Keep healthy gaming in mind: Keep a separate budget for entertainment, avoid making it a daily habit, don't chase losses, and prioritize spending time with family and friends.

Signs of Problem Gaming

If you or someone you know is showing the signs below, it's time to seek help. These are not signs of weakness — they are signs of a problem, and problems can be solved.

Warning Signs
  • Repeatedly playing to chase losses
  • Hiding gaming activity from family
  • Unable to stop playing or feeling restless without it
  • Prioritising gaming over eating or sleeping
  • Gambling with borrowed money or draining savings
Signs of Healthy Gaming
  • Playing within a set budget
  • Losses are accepted with grace
  • Able to make time for family and work
  • No problem taking a break from gaming
  • Gaming is just one part of life

Self-Assessment

Ask yourself the questions below. If most of your answers are "Yes", it may be time to seek help.

1

Have you ever felt you should cut back on gaming but found you couldn't?

2

Has gaming damaged your relationships with family or people close to you?

3

Is gaming getting in the way of work, studies, or your daily responsibilities?

4

Are you placing bigger and bigger bets trying to win back what you've lost?

5

Do you feel irritable, restless, or anxious when you're not playing?

If you answer "Yes" to two or more questions — Please contact Bet Slots support or use our self-exclusion tool. Reach out — there's nothing to be ashamed of.

How to Set Your Limits

After logging in to Bet Slots, you can easily set limits from your account settings. Here's a step-by-step guide:

1
Log In

Log in to your Bet Slots account and click the profile icon in the top right corner.

2
Go to the Responsible Gaming section

In the Account Settings menu, look for the "Responsible Gaming" option.

3
Choose your preferred limit

Select whichever you need — deposit limit, loss limit, session time, or cooling-off period.

4
Enter an amount or time

Enter an amount or time duration. Increasing a deposit limit takes effect after 24 hours, while decreasing it takes effect immediately.

5
Confirm

Save. Changes take effect immediately and you'll receive a confirmation email.

Self-Exclusion — When and How

Self-exclusion means making the decision to step away from Bet Slots on your own terms. It's a brave choice, not a sign of weakness.

Benefits of choosing your self-exclusion duration:

  • 6 months — for a short-term break
  • 1 year — for a medium-term break
  • 3 years — for a long-term break
  • 5 years — for an indefinite break
  • Permanent — if you never want to return

No marketing emails or promotions will be sent during self-exclusion. Once the exclusion period ends, your account won't be reactivated automatically — you'll need to apply yourself.

Limit Monitoring (Example)
Daily Deposit Limit BDT 800 / BDT 1000
Weekly Session Time 9 hours / 15 hours
Monthly Loss Limit BDT 2,200 / BDT 5,000

* This is a sample image. You will set the actual limits yourself.

Need Help?

If you feel you're losing control of your gaming, don't face it alone. Our trained support team is available 24/7.

Live Chat
Click the chat button at the bottom of the site
Email Support
Helpful Pages
Minors Protection

Bet Slots strictly prohibits anyone under 18 from using the platform. We verify age at registration and confirm it further through the KYC process.

Parents can use device-based parental control software to keep children away from online gaming platforms. If you share a computer, make a habit of logging out and keep your password private.

  • Age verification is mandatory at registration
  • Government-issued ID required for KYC
  • Suspicious accounts are investigated
  • Immediate closure of underage accounts
For Parents
Keep Your Child Safe

If you suspect your child is using Bet Slots or any other gaming platform:

  • Enable parental controls on your device
  • Check your browser history regularly
  • Stay informed about online transactions
  • If you have concerns, let Bet Slots support know — we'll take action.

If Bet Slots detects an account belonging to a minor, it is immediately closed and all collected data is deleted.

Responsible Gaming FAQs

Safe Gaming FAQs

No. During a self-exclusion period, Bet Slots will not send you any marketing emails, bonus offers, or promotional notifications. The purpose of exclusion is to give you a complete break from gaming — reaching out with temptations during that time goes against our policy.

Lowering your deposit limit takes effect immediately, but increasing it requires a 24-hour cooling period. This delay is intentional — it protects you from decisions made in the heat of the moment. The change will only go through if you still want to increase it after 24 hours.

Under our account security policy, only the account holder may change their own limits. However, if someone is unable to help themselves, a family member may contact Bet Slots support on their behalf. We will review the account and help take the necessary steps.

Your account is not automatically reactivated when your self-exclusion period ends. You'll need to contact Bet Slots support and submit a request yourself. The process takes 24–48 hours and includes an assessment to make sure you're truly ready to return.

Contact Bet Slots support first — we'll help without judgement. You can also consult a specialist psychiatrist or counsellor. Talk to your family — don't go through it alone. Our support team is ready to point you in the right direction.

Bet Slots — Play responsibly, and enjoy the game

Enjoy gaming while staying in control. Use our tools, set your limits, and keep entertainment just that — entertainment.

For players aged 18 and over only. If you're experiencing issues, contact support right away.

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